Privacy Policy
This Privacy Policy explains how On-Site Car Battery Replacement ("we", "us", "our") collects, uses, discloses, and safeguards your information when you visit our website onsitecarbattery.com or use our mobile car battery replacement services in Dubai, United Arab Emirates.
By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
Information you provide directly
- Contact details: name, phone number, WhatsApp number, email address.
- Service details: location of your vehicle, car make/model, nature of the issue.
- Payment details: processed securely on-site at the time of service. We do not store credit card information.
Information collected automatically
- Device & usage data: IP address, browser type, operating system, pages visited, time spent on pages, referring URL.
- Cookies & tracking pixels: we use cookies, Google Analytics, Google Tag Manager, Meta (Facebook) Pixel, and TikTok Pixel to understand how visitors interact with our site and to improve our marketing.
- Location data: if you grant permission, we may use your approximate location to dispatch the nearest technician.
2. How We Use Your Information
- To dispatch a technician to your location and provide the requested service.
- To contact you by phone, WhatsApp, SMS, or email regarding your service request.
- To process payments and issue invoices and warranty documentation.
- To improve our website, services, and customer experience.
- To send service updates, promotions, or marketing communications (only with your consent).
- To comply with legal obligations under UAE law.
3. Sharing Your Information
We do not sell your personal information. We may share data only with:
- Our technicians and dispatchers — to fulfill your service request.
- Payment processors — to securely process card transactions.
- Analytics & advertising partners (Google, Meta, TikTok) — for measurement and marketing optimization.
- Legal authorities — when required by UAE law or a valid court order.
4. Cookies & Tracking Technologies
We use first-party and third-party cookies to:
- Remember your preferences and improve site performance.
- Measure traffic and conversions through Google Analytics 4.
- Deliver and measure ads through Meta Pixel and TikTok Pixel.
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
5. Data Retention
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and warranty data are typically retained for the duration of the warranty period plus two years.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal retention requirements).
- Withdraw consent for marketing communications at any time.
- Object to certain processing activities.
To exercise any of these rights, contact us via WhatsApp at +971 55 125 2952.
8. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from minors.
9. Third-Party Links
Our website may contain links to third-party sites (e.g., WhatsApp, Google Maps). We are not responsible for the privacy practices of those sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest version. Material changes will be communicated via the website.
11. Contact Us
For questions about this Privacy Policy or our data practices, contact us:
- WhatsApp / Phone: +971 55 125 2952
- Service Area: Dubai, United Arab Emirates